Loading
  • Patient Forms
Call Today! (912) 466-9111

Contact Us

The friendly staff at Consultants in Pain Medicine welcomes your call and looks forward to serving you. If you have any questions about our pain management services, please call our main office at (912) 466-9111 or the number of the location nearest you in Brunswick, Vidalia, Waycross, or St. Mary’s, Georgia

Locations

We have four convenient locations to meet your needs. For directions, office hours, and additional details on each location, please click the links below.

Brunswick, GA
(912) 466-9111
More details

Vidalia, GA
(912) 537-4414
More details

Waycross, GA
(912) 283-6877
More details

St. Marys, GA
(912) 466-9111 (Brunswick office)
More details

Office Hours

Our regular office hours in the Brunswick and Vidalia, Georgia offices are Monday – Thursday, 8 am – 4 pm, and Friday 8 am – 12 pm, with less frequent hours at the other locations.

However, each doctor’s hours vary by office, so check the information for each individual location in Brunswick, Vidalia, Waycross, and St. Mary’s, Georgia for the exact hours.

Medical Emergencies

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Consultants in Pain Medicine, and they will contact us.

We are happy to address your questions or concerns via telephone whenever possible.  However, treating you by phone without a proper face-to-face evaluation has many potential pitfalls and will be avoided. You certainly wouldn't ask your mechanic to diagnose and treat your car's problem by telephone. As you are aware, CIPM is a busy medical practice and keeps a full schedule of patients most every day of the week.  When calling in, please listen carefully and select the appropriate extension and leave a message if you do not receive an answer. Leaving multiple voicemails or selecting every extension will only delay your return call. 

A nurse is available to answer your clinical questions during  normal business hours, although they are rarely sitting at a desk to answer your call.  In most cases, you are asked to leave a message and the call will be returned.  Because these calls are returned in order of medical urgency and many times require a physician to be notified and provide an answer, please allow up to 48 hours for your call to be returned. 





Insurance

At Consultants in Pain Medicine (CIPM), we accept the following insurance plans:

  • Medicare
  • Blue Cross/Blue Shield
  • Aetna
  • United Healthcare
  • Cigna
  • Workers’ Compensation
  • Coventry
  • First Health
  • GEHA
  • Southcare
  • Humana
  • Mailhandlers
  • Tricare

Although this is a general list of the insurances we accept, it changes from time to time, so please contact your insurance company or call our office at (912) 466-9111 to find out if we accept your insurance plan prior to your appointment.

There are also many commercial or traditional health insurance plans with which CIPM does not participate. If your insurance plan does not participate with CIPM, it is difficult to predict what will be paid. You must check with your employer, health plan, or other appropriate party about benefits before coming to CIPM. It is important that you know your health plan benefits.

Pre-Certification

Certain services may require pre-approval from your health insurance company before they can be performed. Before your visit to CIPM, review your health plan benefits or call your insurance company to clarify your policy benefits and requirements. Your policy may vary from another subscriber insured by the same company.

It is important for you to be aware of your plan’s pre-certification requirements to receive the full benefits allotted for services performed. Our pre-certification staff can help you obtain authorization/approval for services performed during your evaluation at CIPM. However, pre-certification is your responsibility.

Plans that Require Pre-certification

If your insurance plan requires pre-certification for testing or procedures, it is your responsibility to advise registration staff of those requirements. If pre-certification is required, our pre-certification staff will call your insurance company or primary care physician (PCP) for approval.

Pre-certification is not done unless you notify our registration staff to do so. If pre-certification was required but not done, your benefits may be reduced or denied and become your responsibility in full.

If you have a question related to pre-certification, please contact our billing specialists at (912) 816-4457, ext. 1 or ext. 4.

Payment / Billing

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, and Discover. 

If you have a question related to your bill, please contact our billing specialists at (912) 816-4457, ext. 2.

For Coastal Pain Center billing questions, you can call (912) 466-9111, ext. 306.

Referrals

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

If you are a physician's office and you would like to send a patient, all you need to do is send us a referral. You can use our referral form or your own. Our referral coordinator will call the patient to schedule his or her appointment, and we will then send you a confirmation of the date and time.

Patients are seen on an appointment basis.  We are not a walk in or urgent care center.   

Workers’ Compensation

Consultants in Pain Medicine is committed to seeing injured workers as quickly as possible. Our primary goal is to provide the highest quality of care, returning the worker to the work force in a timely manner. Our physicians have occupational medicine training and understand the workers’ compensation system.

A complete assessment is done on each patient and, if necessary, referrals to other specialists are made. A treatment plan is formulated and communicated to the assigned case worker and/or employer. We believe it is paramount that case managers and adjusters have the information they need and know the caliber of the physicians with whom they do business. We at Consultants in Pain Medicine strive to provide what the patient needs and move forward in resolving each case.

For more information about workers’ compensation, please contact our office at (912) 466-9111.

Prescription Requests

Prescriptions and refills for established patients are handled during our regular office hours.  In most cases, we do not authorize refill requests from your pharmacy, this must be handled within an office visit. If we prescribe your medications, you are given a return appointment that ensures you will not run out of medication. Patients who are unable to keep scheduled appointments will not be granted a refill.  Cancelling and rescheduling appointments may result in denial of additional refills and dismissal from the practice.  Controlled substances will not be refilled over the phone or through the pharmacy. Prescriptions cannot be picked up at the front window. It is our policy that all prescriptions for controlled substances can only be refilled within the context of an office visit.  Please take the “no refill” message on the prescription bottle as a reminder to make sure you have an appointment scheduled. No refills are issued during the evenings, weekends, or holidays, as the doctor does not have access to your medical records during those times.

Please understand that this policy is for the safety and in your best interest. We care enough to be sure that you are being treated properly for your ongoing medical care.

Prior Authorizations

Insurance companies frequently deny payment for certain non-formulary prescriptions. Our staff will make every effort to conduct a "prior authorization" on your behalf so that you can receive your medication. This process may take a few weeks. You are invited to call your insurance company and perform the authorization if you need this medication and are unable to wait for our staff to perform the authorization. 

Physician Referral